info@manglagemsandlaboratory.com
9755400766

Cancellation and Refund Policy

At Mangla Gems & Laboratory, we value your trust and aim to provide complete transparency regarding our cancellation and refund process. Please read the following terms carefully before making a purchase.

Order Cancellation

Customers can request cancellation of their order within 24 hours of purchase.

To cancel an order, please contact us directly through our official email or phone number mentioned on our website.

Orders that have already been processed, packed, or shipped cannot be cancelled.

Refund Eligibility

Refunds are applicable only if the cancellation request is received within the specified time frame.

In case of defective or wrongly delivered products, we will verify the issue and initiate a refund or replacement.

Customized or laboratory-certified products are non-refundable once processed.

Refund Process

Approved refunds will be credited to the original payment method within 7-10 business days.

Any transaction or payment gateway charges may be deducted from the refund amount.

Return Policy

Returns are accepted only for items delivered in a damaged or incorrect condition.

Returned products must be unused, in original packaging, and accompanied by the invoice.

Customers must notify us within 48 hours of delivery for return requests.

Contact Us
For any queries regarding cancellations, returns, or refunds, you can reach us at:

Email:info@manglagemsandlaboratory.com

Phone: 9755400766